How safe is my money once the holiday is booked?Drop down button to view answer to the question

Caledonian Travel have taken out a financial bond with the Bonded Coach Holidays Group of the Confederation of Passenger Transport (CPT). This means that in the unlikely event that we become insolvent and have to cancel the holiday, you will be able to obtain a refund.

How do I book a holiday?Drop down button to view answer to the question

Booking your holiday is simple, either follow the step by step pages of our website or contact your local booking office on telephone no. 0844 815 3001 where one of our representatives will be happy to help.

How late can I book my holiday?Drop down button to view answer to the question

Subject to availability you can make your booking right up to the day before departure, don’t worry about the paper work we will inform all the relevant people of your booking details. Look out for our web specials offers on holidays departing within the next 8 days.

What happens once I’ve booked?Drop down button to view answer to the question

As soon as your booking is made either by telephone or the website a booking confirmation will be sent. It is important you check this confirmation carefully to ensure all the details are correct. If you have paid for your holiday in full or have taken travel insurance at the time of booking you also receive your luggage labels and your insurance statement of cover, usually within five working days.

When do I pay the balance?Drop down button to view answer to the question

A deposit of £30 per person minimum*,plus any insurance premiums, is payable at the time of booking. You must pay the balance of the total holiday cost in full to us at least 4 weeks before departure, this date will be shown on the confirmation you receive.

*Per person deposits vary by holiday duration up to £50 for 2013 holidays, and up to £70 for 2014 holidays. Deposits for certain holidays that include performance tickets may be higher.

Can I make special requests?Drop down button to view answer to the question

If you have any special requests for services not included in the holiday price - for instance low floor bedrooms or special diets - you must notify these to us at the time of booking. Please check these are detailed on your holiday tickets. We will do our best to provide for your requirement, however, special requests cannot be guaranteed.

Requests for the carriage of wheelchairs will normally be accepted, but may be limited on certain holidays. Requests for the carriage of lightweight motorised scooters/wheelchairs cannot usually be accepted as a result of health & safety legislation.

How do I change or cancel my holiday?Drop down button to view answer to the question

All changes to bookings whether cancellation or amendments must be made by the lead name on the booking and by contacting Caledonian Travel or your booking agent.

Amendments/changes?Drop down button to view answer to the question

If for circumstances beyond your control (for example if you are unfit to travel due to illness or you are called for jury service) you are unable to go on the holiday you may transfer your holiday to another person provided you notify us as soon as possible and at least 7 days before departure. We shall be entitled to charge a £10 administration charge and to charge you for any other additional costs incurred by us as a result of the transfer of the holiday. Both you and the person to whom you transfer the holiday will be liable to us for proper performance of this Contract. If you wish to change any other details of your holiday (for example the point at which you join) we will endeavour to meet your requirements so far as possible. However, we reserve the right to charge a £10 administration charge and to charge you for any other costs which we may incur as a result of your change.

Holiday Cancellation?Drop down button to view answer to the question

If you cancel your holiday then we will make the following cancellation charges:

Number of days before the Holiday starts that cancellation is made. Cancellation charge
More than 30 days Deposit only
22 to 30 days 30% of total Holiday price
15 to 21 days 50% of total Holiday price
8 to14 days 75% of total Holiday price
7 days or less 100% of total Holiday price

Please note that the minimum cancellation charge is the amount of the deposit plus any insurance.

Do I need travel insurance?Drop down button to view answer to the question

We require you to take out holiday insurance when travelling to Ireland, the Channel Islands or the Continent. On travel within the UK, we strongly recommend that you take out insurance. We are able to offer a competitively priced holiday insurance policy. If you prefer, you may take out alternative holiday insurance but we may require you to provide us with evidence of the insurance policy and cover where travel is to Ireland, the Channel Islands or the Continent.

Consistent with all travel insurance policies when you take out our holiday insurance you must declare any reason, medical or otherwise which may influence the insurers’ decision in accepting you for cover. Caledonian Travel cannot be held responsible for costs arising from a failure to take out adequate holiday insurance cover.

Are all holidays available to book?Drop down button to view answer to the question

All holidays are available at the time of brochure production. However, as bookings are made holidays may become subject to the availability of room types and coach seats.

What is the duty free allowance on continental holidays?Drop down button to view answer to the question

The following information is provided as a guide only, you are recommended to check the following website for up to date government information. www.hmrc.gov.uk

Arrivals from EU countries

When arriving into the UK from an EU country you can bring in an unlimited amount of most goods. For excise goods such as alcohol and tobacco, there are no restrictions. However you must meet the conditions below:

The goods are for your own use or as a gift. If the person you give the goods to pays you in any way (including reimbursing you for any expenses or payment in kind), then it's not a gift and the goods may be seized. The goods are duty and tax paid in the EU country where they were acquired.

Customs checks when coming from the EU

If a customs officer from the UK Border Agency (UKBA) thinks you may be bringing in excise goods such as alcohol and tobacco from the EU for commercial use - perhaps to sell to other people or simply for reimbursement - they may ask you questions and make checks. You may be asked about:

The type and quantity of goods you’ve bought / why you bought them / how you paid for them / how often you travel / how much you normally smoke or drink

Although there are no limits on the amount of alcohol and tobacco you can bring in from most EU countries, customs officers are more likely to ask you questions if you have more than:
800 cigarettes / 100 cigars / 200 cigarillos / 1g of tobacco / 110 litres of beer / 90 litres of wine / 10 litres of spirits / 20 litres of fortified wine (for example port or sherry)

If HMRC is satisfied that the goods are for a commercial purpose it may seize them and may not return them to you.

Do I need a passport for Ireland?Drop down button to view answer to the question

UK citizens do not require a passport or visa to enter Ireland. However, you will require some form of identification with photograph, usually a passport or driving licence.

Non UK Citizens are required to contact their own embassy to confirm entry requirements.

Passport and visa information?Drop down button to view answer to the question

If the Holiday involves travel outside of the UK and you are a British citizen then you must bring your passport with you. If you are not a British citizen you should check whether you require a visa. Caledonian Travel cannot be held responsible for any passenger travelling without proper documentation. If the Holiday involves travel outside the UK you should obtain a European Health Insurance Card. This will ensure that you can obtain medical treatment if you become ill. You can obtain an EHI Card from the Department of Health on-line or by telephone.

Currencies?Drop down button to view answer to the question

Country Currency
Austria Euro
Belgium Euro
France Euro
Germany Euro
Italy Euro
Netherlands Euro
Republic of Ireland Euro
Spain Euro
Northern Ireland Stirling

When travelling to or from the UK by ferry payment can usually be made in either Sterling or Euros, however any change due will usually be given in Euros.

What is the luggage allowance?Drop down button to view answer to the question

There is no restriction on the amount of luggage taken on any holiday, however, a maximum weight of 20kg per item should be observed.

How do I make a complaint?Drop down button to view answer to the question

If you have any complaints during the holiday it is essential that you notify the supplier of the service and you must tell the coach driver/courier as soon as possible. Your driver/courier will try to resolve the problem for you. If the coach driver/courier has not been able to resolve your complaint you should write to us, or use the Contact Us page on this website, explaining what your complaint is about within 21 days after the holiday. Except in respect of death or injury caused by negligence, we regret that we cannot accept liability for any claims which you do not notify to us within 21 days.

Have you got a suggestion box?Drop down button to view answer to the question

Caledonian Travel are always happy to receive any suggestions, either in writing using the Contact Us page on this website, or by calling 0844 815 3001. All suggestions will be forwarded to the relevant department.

Why do you charge a single supplement?Drop down button to view answer to the question

Whilst many of our selected hotels levy varying charges for single bedroom occupancy National Holidays has adopted a policy of spreading these charges equally across our holiday programme, thereby (subject to availability) allowing single bedroom allocation on all departures. For certain longer holidays special single room supplements may apply. Single bedroom occupancy supplements for most holidays are as follows:

2014 Holidays:
Holiday Duration UK Holiday Europe & Ireland
2 days £12 -
3 days £16 £35
4 days £20 £45
5 days £22 £55
6 days £32 £65
7 days £32 £80
8 days £32 £90
9 days £95
10-11 days £115
12-13 days £135
15 days £145

Are there discounts for children?Drop down button to view answer to the question

Children are welcome on all holidays and short breaks, unless specifically designated “adult-only”. A reduction of 20% on the advertised price is available to all children aged 2-12 years inclusive when travelling with at least one adult per child. Special additional child reductions may be available on certain holidays. Infants aged below 2 years may travel free of charge but cannot be guaranteed an individual coach seat and separate arrangements may be required for the provision of a cot. Please ask at the time of booking. Some European legislation advises that when travelling all children/infants should have an individual seat on the coach available to them. A nominal charge will therefore be applicable for a reserved coach seat for any infant travelling on any continental break.

Do your coaches use the Eurotunnel or the Ferry?Drop down button to view answer to the question

All holidays to Europe or day trips to the Continent will usually travel via the ferry, unless the situation is beyond our control, where alternative arrangements have to be made.


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